Availity incident

CORPORATE BENEFIT SERVICES OF AMERICA (CBSA) - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Availity experienced a notice incident on April 19, 2026 affecting CORPORATE BENEFIT SERVICES OF AMERICA (CBSA), lasting 6h 19m. The incident has been resolved; the full update timeline is below.

Started: Apr 19, 2026, 10:49 PM UTC
Resolved: Apr 20, 2026, 05:08 AM UTC
Duration: 6h 19m
Detected by Pingoru: Apr 19, 2026, 10:49 PM UTC

Affected components

CORPORATE BENEFIT SERVICES OF AMERICA (CBSA)

Update timeline

identified Apr 19, 2026, 10:49 PM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_013 errors. Customers are receiving Invalid Response errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved Apr 20, 2026, 05:08 AM UTC

This incident has been resolved.