Availity incident

BLUECROSS BLUESHIELD OF MASSACHUSETTS - 270 - Eligibility and Benefits Inquiry transactions are experiencing intermittent failures.

Availity experienced a notice incident on May 3, 2026 affecting BLUECROSS BLUESHIELD OF MASSACHUSETTS, lasting 21h 57m. The incident has been resolved; the full update timeline is below.

Started: May 03, 2026, 08:16 AM UTC
Resolved: May 04, 2026, 06:13 AM UTC
Duration: 21h 57m
Detected by Pingoru: May 03, 2026, 08:16 AM UTC

Affected components

BLUECROSS BLUESHIELD OF MASSACHUSETTS

Update timeline

identified May 03, 2026, 08:16 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*80 errors. Customers are receiving AAA*80 errors. Next Steps and ETA for resolution: We are seeing an increase in Eligibility and Benefits Inquiry transactions failing due to Blue Exchange maintenance. We will continue to monitor transactions and update with any changes. Availity continues to monitor for resolution.
resolved May 04, 2026, 06:13 AM UTC

This incident has been resolved.