Availity incident

HCSC - 270 - Eligibility and Benefits Inquiry transactions are experiencing intermittent failures.

Availity experienced a notice incident on May 3, 2026 affecting BCBSMT and BCBSIL and 1 more component, lasting 22h 37m. The incident has been resolved; the full update timeline is below.

Started: May 03, 2026, 06:34 AM UTC
Resolved: May 04, 2026, 05:12 AM UTC
Duration: 22h 37m
Detected by Pingoru: May 03, 2026, 06:34 AM UTC

Affected components

BCBSMTBCBSILBCBSNMBCBSOKBCBSTXBLUE CROSS COMMUNITY CENTENNIALOTHER BLUE PLANS-BCBSILOTHER BLUE PLANS-BCBSNMOTHER BLUE PLANS-BCBSOKOTHER BLUE PLANS-BCBSTX

Update timeline

identified May 03, 2026, 06:34 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*80 errors. Customers are receiving AAA*80 errors. Next Steps and ETA for resolution: We are seeing an increase in Eligibility and Benefits Inquiry transactions failing due to Blue Exchange maintenance. We will continue to monitor transactions and update with any changes. Availity continues to monitor for resolution.
resolved May 04, 2026, 05:12 AM UTC

This incident has been resolved.