Availity incident

Multiple Payers - 60054, AETNA, CORPORATE BENEFIT SERVICES OF AMERICA (CBSA) - Multiple Transactions - HCSR Outpatient Auth, Health Care Services Inquiry and Eligibility and Benefits Inquiry transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on September 12, 2026 affecting 60054 and AETNA and 1 more component, lasting 1h 50m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2026, 04:12 AM UTC
Resolved
Sep 12, 2026, 06:03 AM UTC
Duration
1h 50m
Detected by Pingoru
Sep 12, 2026, 04:12 AM UTC

Affected components

60054AETNACORPORATE BENEFIT SERVICES OF AMERICA (CBSA)

Update timeline

  1. identified Sep 12, 2026, 04:12 AM UTC

    We are seeing HCSR Outpatient Auth, Health Care Services Inquiry and Eligibility and Benefits Inquiry transactions failing with invalid response errors.

  2. resolved Sep 12, 2026, 06:03 AM UTC

    This incident has been resolved.