Availity incident

Multiple Payers - HORIZON BCBS NEW JERSEY, BCNJC, 22326, HORIZONBCBSNJ_WEB, BRAVEN HEALTH - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Availity experienced a notice incident on May 3, 2026 affecting BCNJC and HORIZON BCBS NEW JERSEY and 1 more component, lasting 1d 12h. The incident has been resolved; the full update timeline is below.

Started: May 03, 2026, 01:54 AM UTC
Resolved: May 04, 2026, 02:01 PM UTC
Duration: 1d 12h
Detected by Pingoru: May 03, 2026, 01:54 AM UTC

Affected components

BCNJCHORIZON BCBS NEW JERSEY22326HORIZONBCBSNJ_WEBBRAVEN HEALTH

Update timeline

identified May 03, 2026, 01:54 AM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 04, 2026, 02:01 PM UTC

This incident has been resolved.