Auvik incident

Possible Service Disruption - Users may experience possible delays accessing their Auvik site

Notice Resolved View vendor source →

Auvik experienced a notice incident on April 12, 2024 affecting my.auvik.com and us1.my.auvik.com and 1 more component, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2024, 11:18 AM UTC
Resolved
Apr 12, 2024, 12:56 PM UTC
Duration
1h 38m
Detected by Pingoru
Apr 12, 2024, 11:18 AM UTC

Affected components

my.auvik.comus1.my.auvik.comus2.my.auvik.comAuvik Website (www.auvik.com)us3.my.auvik.comus4.my.auvik.comus5.my.auvik.comeu1.my.auvik.comeu2.my.auvik.comau1.my.auvik.com

Update timeline

  1. identified Apr 12, 2024, 11:18 AM UTC

    It has come to Auvik’s attention that one of its third-party vendors is experiencing an incident that may cause delays of 1-3 minutes for users to access their site. We apologize for the inconvenience. We are closely monitoring their situation and will report any updates.

  2. monitoring Apr 12, 2024, 12:27 PM UTC

    It has come to Auvik’s attention that one of its third-party vendors is experiencing an incident that may cause delays of 1-3 minutes for users to access their site. We apologize for the inconvenience. We are working on a way to bypass this issue. We’ll keep you posted on a resolution.

  3. resolved Apr 12, 2024, 12:56 PM UTC

    The possible interruption of access to Auvik sites for customers has been resolved. The third-party vendor, who was the cause of the disruption, has been replaced with a different third-party vendor. Services have been fully restored.