Service Disruption - Traffic Insights did not render protocol/services data the UI on the AU1 cluster

Update timeline

1. resolved Oct 21, 2024, 04:51 PM UTC

   Clients on the AU1 cluster that subscribed to Auvik Performance did not have their Traffic Insights data rendering protocol/services data from approximately 10:00 UTC on October 18 until 14:00 UTC on October 21. Data rendering is now working as expected. We apologize for the interruption of services. An RCA will follow after a complete investigation.

2. postmortem Nov 01, 2024, 02:44 PM UTC

   # Service Disruption - Traffic Insights did not render protocol/services data in the UI in the AU1 cluster ## Root Cause Analysis ### Duration of incident Discovered: Oct 21, 2024 15:03- UTC Resolved: Oct 21, 2024 16:15- UTC ### Cause The recent refactoring of Traffic Insight Services inadvertently altered the offset management behavior. ### Effect This caused traffic identification to not render properly in the UI for clients in the AU1 cluster, ### Action taken _All times in UTC_ **10/15/2024** **15:01-15:35** Engineering is alerted to an issue involving traffic insight data for clients in the AU1 cluster not rendering correctly. Engineering begins its investigation. It is noted that traffic has not been rendered correctly since October 19 at approximately 10:00. **15:41-15:55** A solution to fix the problem is designed and implemented. Traffic insights data is appropriately rendered in the UI. **16:15** Traffic for data classification is confirmed flowing as it should over in the UI. ### Future consideration\(s\) * Timing of changes and a more thorough review process of results will be implemented for any future work performed on the affected services.