Auvik experienced a minor incident on December 6, 2024 affecting us1.my.auvik.com and us2.my.auvik.com and 1 more component, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 06, 2024, 04:16 PM UTC
Affected Services: Alert Integrations Cluster(s): All Description: We are currently experiencing degraded performance with alert integrations. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. Impact: Users may experience alerts that are not posted to their integrated systems. Services: Monitoring and UI are not impacted. Next Steps: We will provide updates as more information becomes available or within the next hour. Thank you for your patience as we work to restore full functionality.
- identified Dec 06, 2024, 04:34 PM UTC
Affected Services: Alert Integrations Cluster(s): All Description: Our team has identified the root cause of the degraded performance affecting alert integrations and is currently investigating a solution to restore normal service levels. Impact: While we work on the resolution, users may continue to experience alerts that are not posted to their integrated systems. Services: Monitoring and UI are not impacted. Next Steps: Our team is actively working to resolve the issue and will provide updates as progress is made or within the next hour. Thank you for your patience as we work to restore full functionality.
- monitoring Dec 06, 2024, 04:44 PM UTC
Affected Services: Alert Integrations Cluster(s): All Description: Our team has implemented a fix for the alert integration issue, and performance has returned to normal. We are currently monitoring the situation to ensure stability and confirm that the service remains fully functional. Impact: Service should operate normally; however, we continue monitoring for any irregularities. Services Monitoring and UI are not impacted. Next Steps: We will provide a final update once we confirm the issue is fully resolved. Thank you for your patience, and we apologize for any inconvenience caused.
- resolved Dec 06, 2024, 04:48 PM UTC
Affected Services: Alert Integrations Cluster(s): All Description: The issue affecting Alert Integrations has been fully resolved. Normal service has been restored, and all systems are now operating as expected. Impact: Users should no longer experience any issues related to this incident. Next Steps: We are preparing a detailed Root Cause Analysis (RCA) report to provide further insights into the incident and preventive measures. Thank you for your patience, and we apologize for any inconvenience caused.