Automatiq UpTick Outage History

Started Oct 02, 2026, 02:58 PM UTC· resolved Oct 02, 2026, 07:34 PM UTC

1. identified Oct 02, 2026, 02:58 PM UTC

   Due to issues with Ticketmaster's system, there are issues with TM/AM transfers, and deleted inventory still being marked as active on TMR. They have identified the issue and are working on a fix, we will closely monitor the situation with their team until this issue is resolved.

2. identified Oct 02, 2026, 03:00 PM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Oct 02, 2026, 07:22 PM UTC

   The latest update from Ticketmaster indicates that most services impacted have been restored. We should expect normal behavior moving forward, and cleanup is in-progress. Retries on transfers are recommended for fulfillment.

4. resolved Oct 02, 2026, 07:34 PM UTC

   This incident has been resolved as per the Ticketmaster team.

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Started Mar 04, 2026, 03:15 PM UTC· resolved Mar 04, 2026, 06:00 PM UTC

1. investigating Mar 04, 2026, 03:15 PM UTC

   We are currently investigating an issue where UpTick users integrating with the TD POS are experiencing difficulties loading events within UpTick. When we have any information about this issue or a solution, we will update this status page.

2. monitoring Mar 04, 2026, 04:43 PM UTC

   TD confirmed that they were experiencing performance issues this morning, which were affecting their API. Has been resolved on their end.

3. resolved Mar 04, 2026, 06:00 PM UTC

   This incident has been resolved.

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Started Nov 18, 2025, 12:00 PM UTC· resolved Nov 18, 2025, 11:00 PM UTC

1. identified Nov 18, 2025, 02:05 PM UTC

   Internal service degradation of one of our vendors, Cloudflare, is causing intermittent functionality issues with Automatiq products. This global outage is affecting many other services on the internet, and we will continue to monitor for updates from Cloudflare here https://www.cloudflarestatus.com/

2. monitoring Nov 18, 2025, 06:07 PM UTC

   Cloudflare has provided an update that their systems are operating normally and we're seeing regular functionality on Automatiq products. We will continue to monitor and provide any updates if performance deteriorates. Additional Cloudflare information can be found here: https://www.cloudflarestatus.com/

3. monitoring Nov 21, 2025, 09:13 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Nov 21, 2025, 09:14 PM UTC

   This incident has been resolved.

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Started Oct 20, 2025, 02:27 PM UTC· resolved Oct 20, 2025, 08:12 PM UTC

1. investigating Oct 20, 2025, 02:27 PM UTC

   We’re continuing to work on bringing our systems fully back on track following a major outage with AWS, who is still experiencing a partial service disruption. https://health.aws.amazon.com/health/status While recovery progresses, customers may continue to experience slowness or degraded performance across parts of the system. We’ll post more updates as they become available.

2. resolved Nov 05, 2025, 09:12 PM UTC

   This incident has been resolved.

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Started Oct 01, 2025, 06:39 PM UTC· resolved Oct 01, 2025, 07:12 PM UTC

1. investigating Oct 01, 2025, 06:39 PM UTC

   We are currently investigating latency issues for Uptick users on Lysted and expect it to have it resolved shortly. Thank you for your patience.

2. resolved Oct 01, 2025, 07:12 PM UTC

   This incident has been resolved.

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Started Sep 17, 2025, 06:49 PM UTC· resolved Sep 17, 2025, 07:13 PM UTC

1. investigating Sep 17, 2025, 06:49 PM UTC

   We are currently investigating an issue affecting price pushes to the POS for Lysted Uptick Users. This issue should be resolved shortly. Thank you for your patience.

2. resolved Sep 17, 2025, 07:13 PM UTC

   This incident has been resolved.

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Started Aug 21, 2025, 06:00 PM UTC· resolved Aug 21, 2025, 09:33 PM UTC

1. investigating Aug 21, 2025, 06:20 PM UTC

   We are investigating issues regarding latency/slowness when navigating between events in UpTick, saving criteria, and loading listings. This looks to be include several of our partners, including but not limited to Skybox, TicketNetwork, and Trade Desk POS as well as some infrastructure technology. We will continue to investigate, reach out to our partners, and will update when we have more information.

2. monitoring Aug 21, 2025, 08:18 PM UTC

   We have determined the latency was related to an outage with a major ISP that has been resolved. We are seeing all performance improve as the ISP recovers, and will continue to monitor for any persistent issues. Please reach out to support if you encounter any other issues.

3. resolved Aug 21, 2025, 09:33 PM UTC

   This incident has been resolved.

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Started May 29, 2025, 08:14 PM UTC· resolved May 29, 2025, 09:04 PM UTC

1. investigating May 29, 2025, 08:14 PM UTC

   We are investigating an issue where UpTick users integrating with the Skybox POS are experiencing difficulties loading events within UpTick. When we have any information about this issue or a solution, we will update this status page.

2. identified May 29, 2025, 08:33 PM UTC

   Skybox has identified the issue, and a fix is being implemented

3. resolved May 29, 2025, 09:04 PM UTC

   This incident has been resolved.

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Started May 21, 2025, 09:15 PM UTC· resolved May 21, 2025, 10:11 PM UTC

1. investigating May 21, 2025, 09:46 PM UTC

   We are aware of an investigating issues with displaying SeatGeek and Gametime sales data within UpTick. As soon as we have more information we'll post an update to this statuspage.

2. resolved May 21, 2025, 10:11 PM UTC

   The issues has been resolved and the sales data is loading normally across all accounts. Please reach out to support if you continue to experience any issues.

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Started May 06, 2025, 02:30 PM UTC· resolved May 07, 2025, 01:05 PM UTC

1. investigating May 06, 2025, 03:11 PM UTC

   We are investigating issues with Ticketmaster market data coming into Uptick. We will update this status page when we have more information.

2. monitoring May 06, 2025, 04:02 PM UTC

   We have implemented a fix and are seeing Ticketmaster market data loading on events as expected. Please reach out to support if you continue to experience any persisting issues.

3. resolved May 07, 2025, 01:05 PM UTC

   This incident has been resolved.

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Started Apr 25, 2025, 04:39 PM UTC· resolved Apr 25, 2025, 08:39 PM UTC

1. identified Apr 25, 2025, 04:39 PM UTC

   We have identified latency and an increased error rate with Ticket Network marketplace APIs which may cause delays in market data updates in UpTick. Their team is aware and investigating that issue. We'll update this page as soon as we have more information.

2. resolved Apr 25, 2025, 08:39 PM UTC

   This incident has been resolved.

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Started Apr 22, 2025, 04:00 PM UTC· resolved Apr 22, 2025, 07:12 PM UTC

1. investigating Apr 22, 2025, 04:26 PM UTC

   We are aware of intermittent issues when clicking into and loading events in UpTick. Some events appear greyed out, or when you click into them freeze/turn the screen blank and return an internal server error. Our team is investigating this issue and we'll provide an update as soon as we have more information.

2. monitoring Apr 22, 2025, 04:54 PM UTC

   We have made some backend changes and we're monitoring current UpTick performance which looks to have normalized. Please reach out to support if you see any continued issues with loading or managing events.

3. resolved Apr 22, 2025, 07:12 PM UTC

   This incident has been resolved.

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Started Mar 25, 2025, 06:13 PM UTC· resolved Mar 25, 2025, 10:03 PM UTC

1. identified Mar 25, 2025, 06:13 PM UTC

   Our credential and multi-factor authentication provider, Auth-0 is currently experiencing issues in certain regions which is affecting the ability to log into Automatiq Products (Sync, UpTick, DataIQ, Lysted). We are following their incident https://status.auth0.com/incidents/6cv20z0sj11k and will post any updates to our status page as well.

2. identified Mar 25, 2025, 06:32 PM UTC

   From Auth-0: Impacted users may experience 5xx or 4xx error codes when attempting to log in. We have identified the root cause of the issue and are working to mitigate the impact. We will provide another update within the next 30 minutes.

3. monitoring Mar 25, 2025, 07:10 PM UTC

   Auth-0 has implemented a fix and we're seeing successful login attempts now. We will update this page if any issues reappear.

4. resolved Mar 25, 2025, 10:03 PM UTC

   This incident has been resolved.

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Started Mar 19, 2025, 12:26 PM UTC· resolved Mar 20, 2025, 01:54 PM UTC

1. investigating Mar 19, 2025, 12:26 PM UTC

   We are aware of an issue with UpTick accounts on Skybox not loading any inventory. It looks like we are receiving an error from the POS and we have contacted their team to help investigate the source of the disconnect. We will update this statuspage as soon as we have more information.

2. monitoring Mar 19, 2025, 12:58 PM UTC

   We have identified the issue and implemented a workaround while we continue to address the root of the loading issues. All accounts should load normally, please reach out to support via email or chat if you continue to see any issues with your inventory showing up in UpTick.

3. resolved Mar 20, 2025, 01:54 PM UTC

   This incident has been resolved.

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Started Mar 05, 2025, 01:39 AM UTC· resolved Mar 05, 2025, 07:00 PM UTC

1. investigating Mar 05, 2025, 01:39 AM UTC

   We have received reports that some events are showing up in UpTick after a delay or are intermittently visible within the application. Our team is investigating and working with our partners to identify the root cause of the issue. We will post updates to this page as soon as we have more information.

2. identified Mar 05, 2025, 04:06 PM UTC

   We have identified this issue as localized to VS accounts stemming from an API change. This issue is being addressed and we'll update this status page once we receive confirmation that the fix is live in production.

3. monitoring Mar 05, 2025, 06:22 PM UTC

   A fix has been implemented and we see all inventory appearing in UpTick. We will continue to monitor for disruptions and post here if the performance or stability changes.

4. resolved Mar 17, 2025, 05:30 PM UTC

   This incident has been resolved.

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Started Feb 25, 2025, 03:06 PM UTC· resolved Feb 25, 2025, 08:31 PM UTC

1. identified Feb 25, 2025, 03:06 PM UTC

   We have identified an issue preventing sales data from displaying in UpTick. We are working to restore the information and will update this page as soon as this is resolved.

2. monitoring Feb 25, 2025, 03:24 PM UTC

   A fix has been implemented and sales data is loading normally across all accounts.

3. identified Feb 25, 2025, 04:02 PM UTC

   We are investigating additional issues related to Sales Data displaying in UpTick.

4. monitoring Feb 25, 2025, 07:30 PM UTC

   A fix has been implemented and sales data is loading normally across all accounts.

5. resolved Feb 25, 2025, 08:31 PM UTC

   This incident has been resolved.

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Started Jan 28, 2025, 01:38 PM UTC· resolved Jan 28, 2025, 04:41 PM UTC

1. investigating Jan 28, 2025, 01:38 PM UTC

   We are aware of current issues with events and general application loading issues with UpTick, and our development team is investigating the root cause. We will provide an update as soon as we have more information.

2. monitoring Jan 28, 2025, 02:03 PM UTC

   We have identified and fixed the issue with UpTick accounts and events loading. We're now seeing normal performance across the application. If you still are experiencing these issues, please reach out to us via email at [email protected] or through the in-app chat.

3. identified Jan 28, 2025, 02:13 PM UTC

   We have identified the issue and are working on fixing it. We will provide an update as soon as we have more information.

4. monitoring Jan 28, 2025, 03:02 PM UTC

   We have deployed a fix, and user listings and events should be loading normally in UpTick accounts. If you continue to have issues with your inventory displaying in UpTick, please reach out to our support team using the in-app chat or through email.

5. resolved Jan 28, 2025, 04:41 PM UTC

   This incident has been resolved.

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Started Jan 14, 2025, 07:40 PM UTC· resolved Jan 24, 2025, 07:25 PM UTC

1. investigating Jan 14, 2025, 07:40 PM UTC

   We are investigating issues regarding latency/slowness when navigating between events in UpTick, saving criteria, and loading listings. This looks to be isolated to UpTick accounts on Skybox currently; we will post updates as soon as we have more information.

2. monitoring Jan 14, 2025, 10:39 PM UTC

   A fix has been implemented and we're seeing improved performance on all Skybox accounts. If you see continued issues please reach out to support with the specifics of what you're experiencing.

3. identified Jan 15, 2025, 11:10 PM UTC

   We are seeing this issue re-appear and are working on addressing issues with loading the account and general slowness.

4. monitoring Jan 15, 2025, 11:33 PM UTC

   We have deployed a change and are seeing normal functionality on UpTick - please reach out to support if you continue to experience any issues.

5. resolved Jan 24, 2025, 07:25 PM UTC

   This incident has been resolved.

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Started Jan 07, 2025, 03:53 PM UTC· resolved Jan 07, 2025, 05:25 PM UTC

1. identified Jan 07, 2025, 03:53 PM UTC

   We have identified an issue on certain larger accounts where there's a delay in price cycling, with some prices/criteria reverting to previously saved values or CMPs remaining uncalculated. Our team is working on a solution and we'll update this status page as soon as we have more information.

2. resolved Jan 07, 2025, 05:25 PM UTC

   This incident has been resolved, if you are still experiencing any criteria issues please reach out to support via chat or through email at [email protected]

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