Automatiq UpTick experienced a critical incident on February 2, 2023 affecting TicketMaster+ Marketplace, lasting 166d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 02, 2023, 02:47 PM UTC
We have seen intermittent spikes and a general increase in the latency of responses and errors returning from the TM market feed. We will continue to monitor and see if there are adjustments we can make with TM and will update this page as we see any changes.
- identified Feb 16, 2023, 06:06 PM UTC
We continue to see intermittent spikes and a general latency of responses and errors returning from the TM market feed. We will keep an eye on any major issues and see if there are adjustments we can put forth in the short term while continuing to work on our long-term improvement project to the endpoint.
- identified Mar 06, 2023, 10:02 PM UTC
We are seeing general slowness over the TM+ endpoint and an increase in the number of errors we're receiving and have reached out to their team. At the same time, we're considering other options to improve the functionality while we await further solutions. We will update this page when we have more information.
- resolved Jul 18, 2023, 05:25 PM UTC
This incident has been resolved.