Automatiq UpTick incident

Skybox Accounts Issue Loading Events

Automatiq UpTick experienced a critical incident on September 27, 2023 affecting Skybox Integration, lasting 7h 46m. The incident has been resolved; the full update timeline is below.

Started: Sep 27, 2023, 04:24 AM UTC
Resolved: Sep 27, 2023, 12:10 PM UTC
Duration: 7h 46m
Detected by Pingoru: Sep 27, 2023, 04:24 AM UTC

Affected components

Skybox Integration

Update timeline

investigating Sep 27, 2023, 04:24 AM UTC

We are aware of and looking into a current issue where accounts integrated with Skybox are not loading events within UpTick. Our dev team is investigating the causes of this and we'll provide an update as soon as we have more information.
monitoring Sep 27, 2023, 06:00 AM UTC

We have deployed a fix and user listings and events should be loading normally in UpTick accounts. If you continue to have issues with your inventory displaying in UpTick please reach out to our support team using the in-app chat or through email.
resolved Sep 27, 2023, 12:10 PM UTC

This incident has been resolved.