Automatiq UpTick incident

Automatiq Application Access Issues

Critical Resolved View vendor source →

Automatiq UpTick experienced a critical incident on October 30, 2023 affecting UpTick - WebApp, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2023, 08:05 PM UTC
Resolved
Oct 30, 2023, 09:07 PM UTC
Duration
1h 2m
Detected by Pingoru
Oct 30, 2023, 08:05 PM UTC

Affected components

UpTick - WebApp

Update timeline

  1. investigating Oct 30, 2023, 08:25 PM UTC

    There is a current issue with our SSO and authentication provider that is causing issues with user access to UpTick. We are awaiting an update from our vendor team for a resolution and will update this page when we have more information.

  2. monitoring Oct 30, 2023, 08:26 PM UTC

    Our provider has implemented a fix and it looks like access is restored. Please use the in-app chat or reach out via email if you still are experiencing specific login issues.

  3. resolved Oct 30, 2023, 09:07 PM UTC

    This incident has been resolved.