Automatiq UpTick experienced a major incident on October 30, 2023 affecting Skybox Integration, lasting 2h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 30, 2023, 09:12 PM UTC
Vivid Seats has acknowledged that Skybox POS is currently experiencing latency, which has an impact on price and inventory updates from UpTick. They are aware of the issues and working to resolve them, we'll update this status page when we have more information.
- identified Oct 30, 2023, 10:31 PM UTC
Vivid Seats is continuing to work on the latency that clients on the Skybox POS are experiencing. We are still seeing prices and inventory updates from UpTick lagging or not processing in the POS. We will await further updates from Skybox, and update this status page when we have more information.
- resolved Oct 30, 2023, 11:37 PM UTC
Vivid Seats has confirmed that a fix has been implemented and we're seeing successful updates on our end. If you still see any issues please reach out using the in-app chat or via email.