Automatiq UpTick experienced a critical incident on January 12, 2024 affecting Skybox Integration, lasting 2h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 12, 2024, 12:10 AM UTC
Vivid Seats has acknowledged that Skybox POS is currently experiencing issues, which is causing various issues with UpTick accounts including loading events and inventory. They are aware of the issues and working to resolve them, we'll update this status page when we have more information.
- monitoring Jan 12, 2024, 12:28 AM UTC
Vivid Seats has confirmed the issues have been resolved and we're seeing accounts loading successfully on our end. We will continue to monitor performance and re-open this incident if issues continue. If you are still seeing issues on your end please reach out via email or chat support.
- resolved Jan 12, 2024, 02:34 AM UTC
This incident has been resolved.