Automatiq UpTick incident

Delay in Events Appearing in UpTick

Minor Resolved View vendor source →

Automatiq UpTick experienced a minor incident on March 5, 2025 affecting UpTick - WebApp, lasting 17h 20m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2025, 01:39 AM UTC
Resolved
Mar 05, 2025, 07:00 PM UTC
Duration
17h 20m
Detected by Pingoru
Mar 05, 2025, 01:39 AM UTC

Affected components

UpTick - WebApp

Update timeline

  1. investigating Mar 05, 2025, 01:39 AM UTC

    We have received reports that some events are showing up in UpTick after a delay or are intermittently visible within the application. Our team is investigating and working with our partners to identify the root cause of the issue. We will post updates to this page as soon as we have more information.

  2. identified Mar 05, 2025, 04:06 PM UTC

    We have identified this issue as localized to VS accounts stemming from an API change. This issue is being addressed and we'll update this status page once we receive confirmation that the fix is live in production.

  3. monitoring Mar 05, 2025, 06:22 PM UTC

    A fix has been implemented and we see all inventory appearing in UpTick. We will continue to monitor for disruptions and post here if the performance or stability changes.

  4. resolved Mar 17, 2025, 05:30 PM UTC

    This incident has been resolved.