Autobooks.co Outage History

Autobooks.co is up right now

Autobooks.co had 11 outages in the last 2 years totaling 133h 15m of downtime — averaging 0.5 incidents per month.

There were 11 Autobooks.co outages since June 4, 2025 totaling 133h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.autobooks.co

Minor May 8, 2026

Degraded Bill Pay Performance

Detected by Pingoru
May 08, 2026, 02:37 PM UTC
Resolved
May 08, 2026, 02:37 PM UTC
Duration
—
Affected: Billpay UIPortal PayAccount to Account TransfersPerson to Person Payments
Timeline · 2 updates
  1. investigating May 08, 2026, 01:31 PM UTC

    We are currently experiencing an issue that is causing delays in payment creation. The team is investigating and will provide an update on this page as soon as possible.

  2. resolved May 08, 2026, 02:37 PM UTC

    The team has identified and resolved the issue responsible for the degraded performance on the Autobooks Payables Platform.

Read the full incident report →

Minor March 20, 2026

Autobooks Receivables Platform Degraded performance

Detected by Pingoru
Mar 20, 2026, 03:14 PM UTC
Resolved
Mar 20, 2026, 05:11 PM UTC
Duration
1h 57m
Affected: API
Timeline · 3 updates
  1. investigating Mar 20, 2026, 03:14 PM UTC

    The team is engaged with investigating an issue affecting the performance of the Receivables Platform

  2. monitoring Mar 20, 2026, 03:33 PM UTC

    The team is actively monitoring the platform for further issues and is not seeing any impact to users as of 11:10.

  3. resolved Mar 20, 2026, 05:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 29, 2025

Performance Impact to Payment Creation

Detected by Pingoru
Dec 29, 2025, 05:50 PM UTC
Resolved
Dec 30, 2025, 06:48 PM UTC
Duration
1d
Affected: Billpay UI
Timeline · 4 updates
  1. investigating Dec 29, 2025, 05:50 PM UTC

    We are aware of some users experiencing issues attempting to create payments and are actively working to resolve the issue.

  2. identified Dec 29, 2025, 09:20 PM UTC

    The team is engaged with resolving the issue affecting payment creation

  3. monitoring Dec 29, 2025, 10:52 PM UTC

    The payables platform is now fully functional. We are continuing to monitor the platform.

  4. resolved Dec 30, 2025, 06:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 29, 2025

Autobooks Temporarily Unavailable

Detected by Pingoru
Oct 29, 2025, 03:54 PM UTC
Resolved
Oct 30, 2025, 12:42 AM UTC
Duration
8h 48m
Affected: APIWeb App
Timeline · 4 updates
  1. investigating Oct 29, 2025, 03:54 PM UTC

    The team is engaged and is continuing to investigate an Autobooks platform outage resulting from global Microsoft Azure issues.

  2. investigating Oct 29, 2025, 07:28 PM UTC

    The Autobooks receivables platform is currently unavailable due to a global Microsoft outage. Our team is continuing to monitor the issue and working to restore services as quickly as possible.

  3. monitoring Oct 29, 2025, 09:12 PM UTC

    The Autobooks receivables application is now intermittently available as Microsoft continues to resolve the global network issues. Our team is continuing to monitor to ensure that all services fully recover.

  4. resolved Oct 30, 2025, 12:42 AM UTC

    Microsoft has resolved the global network issue. The Autobooks receivables application is now fully available.

Read the full incident report →

Major October 20, 2025

Services Impacted by Nationwide AWS Internet Outage

Detected by Pingoru
Oct 20, 2025, 02:46 PM UTC
Resolved
Oct 20, 2025, 11:17 PM UTC
Duration
8h 31m
Affected: Billpay UIBillpay AdminPortal PayAccount to Account TransfersPerson to Person PaymentsVisiBill
Timeline · 5 updates
  1. investigating Oct 20, 2025, 02:46 PM UTC

    We are currently experiencing higher than expected latency across all UIs due to a widespread internet outage. Our team is currently investigating.

  2. investigating Oct 20, 2025, 02:48 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 20, 2025, 04:43 PM UTC

    Autobooks Payments Network (APN) services are currently impacted by the nationwide internet outage. Due to the strong likelihood of impact to the success and timeliness of your customers' bill payments, Autobooks has temporarily disabled access to the Bill Payment user interface. Restoring access to bill payments, while minimizing the negative impact to your Financial Institution and your customers is our highest priority. Our team is closely monitoring the outage exploring opportunities to minimize the length and severity of this impact.

  4. identified Oct 20, 2025, 09:11 PM UTC

    We are seeing services recover across many of our AWS-hosted systems, but are continuing to investigate and monitor errors being seen within our critical processing infrastructure. Our application will continue to display an offline message to users until we are confident that our service provider is fully functional. We will provide another update at 7:30pm ET.

  5. resolved Oct 20, 2025, 11:17 PM UTC

    The AWS outage has been resolved and our application is now available. Our team is continuing to monitor the status of the system.

Read the full incident report →

Major July 15, 2025

Customers may encounter issues using Portal Pay, Account to Account, and Person to Person apps

Detected by Pingoru
Jul 15, 2025, 02:44 PM UTC
Resolved
Jul 18, 2025, 12:11 PM UTC
Duration
2d 21h
Affected: Portal PayAccount to Account TransfersPerson to Person Payments
Timeline · 5 updates
  1. investigating Jul 15, 2025, 02:44 PM UTC

    Some users may encounter issues using the Portal Pay, Person to Person, or Account to Account apps. Our team is investigating and will provide additional details as they become available.

  2. identified Jul 15, 2025, 08:35 PM UTC

    We continue to see intermittent issues affecting users and are continuing to investigate. Transactions created using Portal Pay, Person to Person, and Account to Account will process successfully and confirmation emails are being delivered, but users may not see a success message immediately in the application.

  3. identified Jul 16, 2025, 06:20 PM UTC

    We are continuing to work on resolving the issue. Transactions created using Portal Pay, Person to Person, and Account to Account will process successfully and confirmation emails are being delivered, but users may not see a success message immediately in the application.

  4. monitoring Jul 17, 2025, 02:01 PM UTC

    A fix has been implemented and we are continuing to monitor.

  5. resolved Jul 18, 2025, 12:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 14, 2025

PortalPay Payments Unavailable

Detected by Pingoru
Jul 14, 2025, 07:16 PM UTC
Resolved
Jul 15, 2025, 03:46 AM UTC
Duration
8h 30m
Affected: Portal Pay
Timeline · 2 updates
  1. investigating Jul 14, 2025, 07:16 PM UTC

    We are currently investigating this issue.

  2. resolved Jul 15, 2025, 03:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 1, 2025

Customers may encounter issues using Portal Pay, Account to Account, or Person to Person apps

Detected by Pingoru
Jul 01, 2025, 05:37 PM UTC
Resolved
Jul 01, 2025, 08:20 PM UTC
Duration
2h 43m
Affected: Portal PayAccount to Account TransfersPerson to Person Payments
Timeline · 3 updates
  1. investigating Jul 01, 2025, 05:37 PM UTC

    Some users may encounter issues using Portal Pay, Account to Account, or Person to Person apps. Our team is investigating and will provide additional details as they become available.

  2. monitoring Jul 01, 2025, 06:19 PM UTC

    A fix has been implemented and the team is currently monitoring all apps.

  3. resolved Jul 01, 2025, 08:20 PM UTC

    The issue has been resolved.

Read the full incident report →

Major June 27, 2025

BillPay UI Down

Detected by Pingoru
Jun 27, 2025, 08:49 PM UTC
Resolved
Jun 27, 2025, 09:46 PM UTC
Duration
56m
Affected: Billpay UI
Timeline · 3 updates
  1. identified Jun 27, 2025, 08:49 PM UTC

    The team has identified an issue with BillPay and is engaged

  2. monitoring Jun 27, 2025, 09:05 PM UTC

    The team is monitoring for further issues at this time.

  3. resolved Jun 27, 2025, 09:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 26, 2025

Person to Person payment failures

Detected by Pingoru
Jun 26, 2025, 05:48 PM UTC
Resolved
Jun 26, 2025, 09:53 PM UTC
Duration
4h 5m
Affected: Billpay UI
Timeline · 3 updates
  1. investigating Jun 26, 2025, 05:48 PM UTC

    Our team is currently investigating an issue causing Person to Person payments to fail

  2. monitoring Jun 26, 2025, 08:01 PM UTC

    The team has deployed an update and is monitoring for any further payment failures.

  3. resolved Jun 26, 2025, 09:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 4, 2025

Customers experiencing issues loading the bill pay application.

Detected by Pingoru
Jun 04, 2025, 06:01 PM UTC
Resolved
Jun 04, 2025, 09:18 PM UTC
Duration
3h 16m
Affected: Billpay UI
Timeline · 3 updates
  1. investigating Jun 04, 2025, 06:01 PM UTC

    Some users may encounter an error when loading the Bill Pay application. Our team is investigating and will provide additional details as they become available.

  2. monitoring Jun 04, 2025, 07:00 PM UTC

    A fix has been implemented and the team is continuing to monitor the situation.

  3. resolved Jun 04, 2025, 09:18 PM UTC

    The incident has been resolved.

Read the full incident report →