Simple Checkout Processing Service Disruption

Update timeline

1. investigating Aug 11, 2026, 11:09 PM UTC

   Authorize.net is aware of an issue that is currently affecting Simple Checkout processing. We are investigating the cause and working urgently to resolve the issue. Impact: Clients using Simple Checkout may see unexpected processing volumes. Reported Start Time: 03 August 2026, 21:14 GMT Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC26672537

2. investigating Aug 13, 2026, 07:25 PM UTC

   Authorize.net continues to investigate the cause and working urgently to resolve the issue. For the time being, users are advised to enable Advanced Fraud Detection Suite filters to identify any suspicious transaction activity with a filter action of Do Not Authorize and Hold For Review. (Enhanced AVS, Enhanced CCV, Daily Velocity, Hour Velocity, Amount). Reported Start Time: 03 August 2026, 21:14 GMT Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC26672537

3. monitoring Aug 20, 2026, 07:01 PM UTC

   Authorize.net has implemented backend changes to mitigate the issue affecting the Simple Checkout service. We are continuing to monitor the Simple Checkout service for discrepancies and will provide updates until the issue has been resolved. Impact: The issue has been mitigated and customers are now able to use the Simple Checkout service as expected Reported Start Time: 03 August 2026, 21:14 GMT Reported End Time: 20 August 2026 19:00 GMT Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC26672537

4. resolved Sep 22, 2026, 11:57 AM UTC

   The issue affecting Simple Checkout services has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 03 August 2026, 21:14 GMT Reported End Time: 20 August 2026, 19:00 GMT Impact: Customers are now able to use Simple Checkout services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC26672537