Authorize.Net incident

PINT, MINT, mPOS and Windows App Login Issues

Major Resolved View vendor source →

Authorize.Net experienced a major incident on July 12, 2026 affecting Access/Login - Merchant Interface/Portal and Access/Login - Mobile Point of Sale (mPOS) and 1 more component, lasting 2h 39m. The incident has been resolved; the full update timeline is below.

Started
Jul 12, 2026, 03:42 AM UTC
Resolved
Jul 12, 2026, 06:21 AM UTC
Duration
2h 39m
Detected by Pingoru
Jul 12, 2026, 03:42 AM UTC

Affected components

Access/Login - Merchant Interface/PortalAccess/Login - Mobile Point of Sale (mPOS)Access/Login - Partner Interface/PortalAccess/Login - Windows App

Update timeline

  1. investigating Jul 12, 2026, 03:42 AM UTC

    Authorize.net is aware of an issue that is currently affecting the login process for Merchant and/or Partner Interface. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with login for Merchant and/or Partner Interface. Reported Start Time: July 12th, 2:15 AM GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

  2. investigating Jul 12, 2026, 04:08 AM UTC

    After further investigation, more impact had been identified. This include mPOS and Windows App. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with login for Mulitples Portal Interface. Reported Start Time: July 12th, 2:15 AM GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center

  3. identified Jul 12, 2026, 04:27 AM UTC

    Partial recovery has been done and mPOS and Windows App is working as expected. We have identified the issue affecting the issue of the Merchant and Partner Interface. We appreciate your patience as we work urgently to implement a mitigation. Impact: Users may experience login issues with Merchant and/or Partner Interface. Reported Start Time: July 12th, 2:15 AM GMT Next Update: When status changes or new available is available We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC26406379

  4. monitoring Jul 12, 2026, 05:02 AM UTC

    The issue affecting multiple portal Interface has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: July 12th, 2:15 AM GMT Impact: Customers are now able to use all relevant portal Interface as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC26406379

  5. resolved Jul 12, 2026, 06:21 AM UTC

    The issue affecting multiple portal Interface has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: July 12th, 2:15 AM GMT Reported End Time: July 12th 04:13 AM GMT Impact: Customers are now able to use all relevant portal Interface as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC26406379