Authorize.Net experienced a major incident on July 1, 2026 affecting Vantiv, lasting 4d 11h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 30, 2026, 02:41 PM UTC
Authorize.net is aware of an issue that is currently affecting Vantiv refund settlement processing. We are investigating the cause and working urgently to resolve the issue. Impact: This issue is impacting the settlement of refund transactions processed through Vantiv. Reported Start Time: 24 June 2026 06:42 GMT Next Update: As status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC26273914
- investigating Jun 30, 2026, 02:43 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 01, 2026, 02:52 PM UTC
A fix has been implemented and we are monitoring closely to ensure the issue is fully resolved. Impact: This issue impacted the settlement of refund transactions processed through Vantiv. Reported Start Time: 24 June 2026 06:42 GMT Reported End Time: 1 July 2026 03:10 GMT Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC26273914
- resolved Jul 06, 2026, 01:53 AM UTC
The issue affecting the Vantiv refund settlement processing has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 24 June 2026 06:42 GMT Reported End Time: 1 July 2026 03:10 GMT Impact: Issue resolved. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC26273914
- postmortem Jul 06, 2026, 03:33 AM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-11360)