Merchant and Partner Interface Access Issue

Update timeline

1. investigating Nov 05, 2025, 06:01 AM UTC

   Authorize.net is aware of an issue that is currently affecting the login process for Merchant and/or Partner Interface. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with login for Merchant and/or Partner Interface. Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: TBD

2. monitoring Nov 05, 2025, 06:06 AM UTC

   A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Merchant and Partner Interface as expected. Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC22749208

3. resolved Nov 05, 2025, 08:13 AM UTC

   The issue affecting the Merchant and Partner Interface has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 05:24 GMT on 5 November 2025 Reported End Time: 06:00 GMT on 5 November 2025 Impact: Customers are now able to use the Merchant and Partner Interface as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #:INC22749208

4. postmortem Nov 06, 2025, 10:34 AM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following [link. ](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-09550)