Authorize.Net experienced a major incident on November 10, 2025 affecting Heartland Payment Systems, lasting 4h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 10, 2025, 04:22 PM UTC
Authorize.net is aware that a Financial Ecosystem Participant is experiencing a service disruption that may be impacting some cardholders ability to make payments. Visa’s systems continue to operate normally and no issues have been identified within VisaNet that could be attributed to this incident. Reported Start Time: 10 November 2025 14:21 GMT Impact: This may impact some Visa cardholders' ability to make payments.
- investigating Nov 10, 2025, 04:49 PM UTC
Authorize.net is aware of a service disruption currently preventing certain transactions from being processed. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Impact: This may impact some Visa cardholders' ability to make payments. Reported Start Time: 10 November 2025 at 14:21 GMT Next Update: Within 60 minutes Incident #: INC22835077
- investigating Nov 10, 2025, 05:45 PM UTC
Authorize.net is aware of a service disruption currently preventing certain transactions from being processed. We regret any inconvenience this may cause for our customers. We will continue to provide updates until the issue is mitigated. Impact: This may impact some Visa cardholders' ability to make payments. Reported Start Time: 10 November 2025 at 14:21 GMT Next Update: As current status changes. Incident #: INC22835077
- resolved Nov 10, 2025, 09:21 PM UTC
The issue affecting Payment Gateway Processing for certain customers has now been fully resolved. Reported Start Time:10 November 2025 at 14:21 GMT Reported End Time:10 November 2025 at 17:50 GMT Impact: Customers may now process payments as expected. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #:INC22835077