Authorize.Net experienced a major incident on November 18, 2025 affecting Access/Login - Merchant Interface/Portal and Access/Login - Partner Interface/Portal, lasting 1h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 01:49 PM UTC
Authorize.net is aware of an issue that is currently affecting MINT access We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with MINT portal access Reported Start Time: 18 November 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC22957355
- identified Nov 18, 2025, 02:30 PM UTC
We have identified the issue affecting the performance of Authorize.net Portals and we appreciate your patience as we work urgently on mitigation. Impact: Users may experience issues with Authorize.net portals. Reported Start Time: Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC22957355
- monitoring Nov 18, 2025, 02:50 PM UTC
A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Merchant and Partner Portals as expected. Reported Start Time: 18 November 2025 13:20 GMT Reported End Time: 18 November 2025 14:35 GMT Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #:INC22957355
- resolved Nov 18, 2025, 03:43 PM UTC
The issue affecting the Merchant and Partner Interface has now been fully resolved. Reported Start Time: 18 November 2025 13:20 GMT Reported End Time: 18 November 2025 14:35 GMT Impact: Customers are now able to use the Merchant and Partner Interface as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC22957355