Authorize.Net experienced a minor incident on January 8, 2026 affecting Access/Login - Merchant Interface/Portal and Access/Login - Partner Interface/Portal, lasting 4d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 08, 2026, 06:52 PM UTC
Authorize.net is aware of an issue that is currently affecting the performance for Merchant and/or Partner Interface. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with login for Merchant and/or Partner Interface, Processing, Invoicing, Accept Payment, MINT access/navigation, API etc. Reported Start Time: 8 January 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC23537368
- investigating Jan 08, 2026, 07:50 PM UTC
Authorize.net continues to investigate the issue that is currently affecting the performance of the Merchant and/or Partner Interface. We are working urgently to resolve the issue and greatly appreciate your patience during this time. Impact: Users may experience issues with login for Merchant and/or Partner Interface, Processing, Invoicing, Accept Payment, MINT access/navigation, API etc. Reported Start Time: 8 January 2026 Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC23537368
- monitoring Jan 09, 2026, 12:00 AM UTC
A fix has been implemented, and we are monitoring closely to ensure the issue is resolved. Impact:The issue has been mitigated, and customers are now able to use the Merchant and Partner Interface as expected. Users may have experienced issues with login for Merchant and/or Partner Interface, Processing, Invoicing, Accept Payment, MINT access/navigation, API etc. Reported Start Time: 15:45 GMT 8 January 2026 Reported End Time: 23:48 GMT 8 January 2026 Next Update: As current status changes Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC23537368
- resolved Jan 12, 2026, 11:04 PM UTC
The issue affecting the Merchant and Partner Interface has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 15:45 GMT 8 January 2026 Reported End Time: 23:48 GMT 8 January 2026 Impact: Customers are now able to use the Merchant and Partner Interface as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC23537368
- postmortem Jan 19, 2026, 03:55 AM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-09826)