Authorize.Net incident

Merchant Interface Login and PIN Validation Issue

Notice Resolved View vendor source →

Authorize.Net experienced a notice incident on January 22, 2026 affecting Access/Login - Merchant Interface/Portal, lasting 10h 31m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2026, 08:49 PM UTC
Resolved
Jan 23, 2026, 07:20 AM UTC
Duration
10h 31m
Detected by Pingoru
Jan 22, 2026, 08:49 PM UTC

Affected components

Access/Login - Merchant Interface/Portal

Update timeline

  1. investigating Jan 22, 2026, 08:49 PM UTC

    Authorize.net is aware of an issue that is currently affecting the login process for MINT and One Time Password (OTP) PIN validation. Users can select SMS for PIN delivery until mitigation. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with Login and OTP for MINT. Reported Start Time: 22 January 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC23757244

  2. identified Jan 22, 2026, 09:47 PM UTC

    We have identified the issue affecting the performance of the Merchant Interface is related to an ongoing vendor outage. Our team is actively working with vendor to resolve the email delivery problem. Impact: Users may experience issues with Login and OTP delivery via email for MINT. Reported Start Time: 22 January 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC23757244

  3. resolved Jan 23, 2026, 07:20 AM UTC

    The issue affecting the Merchant Interface and One Time Password (OTP) PIN validation has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 20:01 GMT , 22 January 2026 Reported End Time: 03:15 GMT, 23 January 2026 Impact: Customers are now able to use the Merchant Interface and One Time Password (OTP) PIN validation as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC23757244