Authorize.Net incident
Access/Login Merchant Interface Disruption
Authorize.Net experienced a minor incident on January 28, 2026 affecting Access/Login - Merchant Interface/Portal, lasting 6h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 28, 2026, 08:13 PM UTC
Authorize.net is aware of an issue that is currently affecting the login process for Merchant Interface. Users may receive the following error, "We encountered an error. Please try again. If this error continues, contact Merchant Support." We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with login for Merchant Interface. Reported Start Time: 28 January 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC23843539
- investigating Jan 28, 2026, 09:13 PM UTC
Authorize.net continues to investigate the issue affecting the login process for Merchant Interface. Users may receive the following error, "We encountered an error. Please try again. If this error continues, contact Merchant Support." We are working urgently to resolve the issue and appreciate your patience. Impact: Users may experience issues with login for Merchant Interface. Reported Start Time: 28 January 2026 Next Update: As the status changes or additional information is provided. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC23843539
- identified Jan 28, 2026, 10:41 PM UTC
We have identified the issue affecting the login process for Merchant Interface. We appreciate your patience as we work urgently to implement a mitigation. Impact: Users may experience issues with login for Merchant Interface. Reported Start Time:19:00 GMT 28 January 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC23843539
- identified Jan 28, 2026, 11:57 PM UTC
We appreciate your patience as we continue to work urgently to implement a mitigation. Impact: Users may experience issues with login for Merchant Interface. Reported Start Time:19:00 GMT 28 January 2026 Next Update: As status changes or additional information is provided. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC23843539
- resolved Jan 29, 2026, 03:09 AM UTC
The issue affecting the Merchant Interface has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 19:00 GMT, 28 January 2026 Reported End Time: 02:54 GMT, 29 January 2026 Impact: Customers are now able to use the Merchant Interface as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC23843539
- postmortem Jan 30, 2026, 04:04 AM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-09953)