Service Disruption - Processing transactions in Accept Payments in MINT 2.0

Update timeline

1. identified Mar 25, 2026, 12:48 PM UTC

   Authorize.net is aware of an issue that is currently affecting customer transactions. We have identified the cause and working urgently to resolve the issue. Impact: Authorize only transactions are being processed as authorized and captured which may result in funds being transferred from customer accounts without prior notification. Reported Start Time: 23 March 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC24750967

2. identified Mar 25, 2026, 01:50 PM UTC

   We are continuing to work on a fix for this issue. Impact: Authorize only transactions are being processed as authorized and captured which may result in funds being transferred from customer accounts without prior notification. Reported Start Time: 23 March 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC24750967

3. resolved Mar 25, 2026, 02:10 PM UTC

   The issue affecting Processing transactions in Accept Payments in MINT 2.0 has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 23 March 2026 14:00 GMT Reported End Time: 25 March 2026 13:45 GMT Impact: Authorize only transactions are being processed as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC24750967

4. postmortem Mar 26, 2026, 11:00 AM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Here](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-10392)