Merchant Email Receipt - Service Disruption

Update timeline

1. investigating Mar 27, 2026, 12:03 AM UTC

   Authorize.net is aware of an issue that is currently affecting the Merchant email receipts. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience missing information in the Merchant Email receipts. Reported Start Time: 25 March 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #:INC24780860

2. investigating Mar 27, 2026, 12:58 AM UTC

   We continue to investigate the issue affecting the Merchant email receipts, and we appreciate your patience as we work urgently to implement a mitigation. Impact: Users may experience missing information in the Merchant Email receipts. Reported Start Time: 25 March 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #:INC24780860

3. identified Mar 27, 2026, 01:48 AM UTC

   We have identified the issue affecting the Merchant Email receipts, and we appreciate your patience as we work urgently to implement a mitigation. Impact: Users may experience missing information in the Merchant Email receipts. Reported Start Time: 25 March 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #:INC24780860

4. resolved Mar 27, 2026, 08:10 AM UTC

   The issue affecting the Merchant Email receipts has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 25 March 2026 15:30 GMT Reported End Time: 26 March 2026 04:40 GMT Impact: Customers are now able to use the Merchant Email receipts. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC24780860

5. postmortem Mar 30, 2026, 05:52 PM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-10403)