Sandbox Account Creation - Service Disruption

Update timeline

1. investigating Apr 08, 2026, 03:14 AM UTC

   Authorize.net is aware of an issue that is currently affecting the Sandbox Account creation process. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues while creating Sandbox Account. Reported Start Time: 3:19 PM GMT on 7 April 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC249388484

2. investigating Apr 08, 2026, 04:14 AM UTC

   We continue to investigate the cause and working urgently to resolve the issue that is currently affecting the Sandbox Account creation process. Impact: Users may experience issues while creating Sandbox Account. Reported Start Time: 3:19 PM GMT on 7 April 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC249388484

3. resolved Apr 08, 2026, 02:40 PM UTC

   The issue affecting the Sandbox Account creation process has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 7 April 2026 15:19 GMT Reported End Time: 8 April 2026 13:40 GMT Impact: Customers are now able to use the Sandbox Account creation process as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #:INC249388484

4. postmortem Apr 09, 2026, 09:49 PM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-10486)