Webhooks Payment Event

Update timeline

1. investigating Apr 08, 2026, 03:03 PM UTC

   Authorize.net is aware of an issue that is currently affecting some Transaction Details on Webhooks Payment Event where certain details are missing. We were able to reproduce the issue and confirmed that the missing fields are as follows: 1. Correct response code 2. Amount 3. Transaction ID We are investigating the cause and working urgently to resolve the issue. Impact: merchant may notice that certain details are missing from webhook notifications. Reported Start Time: 8 April 2026 00:51 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #:INC24951045

2. identified Apr 08, 2026, 05:25 PM UTC

   We have identified the issue affecting some Transaction Details on Webhooks Payment Event where certain details are missing. We appreciate your patience as we work urgently to implement a mitigation. Impact: Merchants may notice that certain details are missing from webhook notifications. Reported Start Time: 8 April 2026 00:51 GMT Next Update: When current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC24951045

3. resolved Apr 08, 2026, 07:20 PM UTC

   The issue affecting some Transaction Details on Webhooks Payment Event has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 7 April 2026 at 20:00 GMT Reported End Time: 8 April 2026 at 18:22 GMT Impact: Webhook notifications are processing as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC24951045

4. postmortem Apr 09, 2026, 08:25 AM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [here](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-10480)