Payment Services Impact

Update timeline

1. investigating Apr 10, 2026, 10:26 PM UTC

   Authorize.net is aware of a service disruption currently preventing certain transactions from being processed. We are investigating the cause and working urgently to resolve the situation. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants may be experiencing a rise in customers being unable to complete their transactions, which could result in an increased number of abandoned purchases. Reported Start Time: 10 April 2026 at 20:15 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC24995693

2. investigating Apr 10, 2026, 11:10 PM UTC

   Authorize.net is aware of a service disruption currently preventing certain transactions from being processed. We continue investigating the cause and working urgently to resolve the situation. Impact: Merchants may be experiencing a rise in customers being unable to complete their transactions, which could result in an increased number of abandoned purchases. Reported Start Time: 10 April 2026 at 20:15 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC24995693

3. identified Apr 10, 2026, 11:31 PM UTC

   We have identified the issue affecting the performance of the Authorize.API Impact: Merchants may be experiencing a rise in customers being unable to complete their transactions, which could result in an increased number of abandoned purchases. Reported Start Time: 10 April 2026 at 20:15 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC24995693

4. monitoring Apr 11, 2026, 01:28 AM UTC

   A fix has been implemented, and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the API as expected. Reported Start Time: 10 April 2026 at 20:15 GMT Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC24995693

5. resolved Apr 11, 2026, 01:53 AM UTC

   The issue affecting the Authorize.net API has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 10 April 2026 at 20:15 GMT Reported End Time: 11 April 2026 at 00:15 GMT Impact: customers are now able to use the API as expected. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC24995693

6. postmortem Apr 14, 2026, 09:44 AM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report.](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-10497)