Australia Post incident

Shipping and Tracking API Degradation

Critical Resolved View vendor source →

Australia Post experienced a critical incident on August 3, 2025 affecting Tracking and Pricing and 1 more component, lasting 3h 4m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2025, 09:32 PM UTC
Resolved
Aug 04, 2025, 12:36 AM UTC
Duration
3h 4m
Detected by Pingoru
Aug 03, 2025, 09:32 PM UTC

Affected components

TrackingPricingPaymentLabel PrintingLodgementParcel SendPickup BookingOn Demand and Courier Services

Update timeline

  1. investigating Aug 03, 2025, 09:32 PM UTC

    We are currently experiencing technical issues that are intermittently impacting some of our services including lodgement, pricing and label printing services. Our teams are working hard to resolve this as quickly as possible. We sincerely apologise for any inconvenience.

  2. investigating Aug 03, 2025, 10:03 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 03, 2025, 10:39 PM UTC

    We are continuing to investigate this issue.

  4. investigating Aug 03, 2025, 11:04 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Aug 04, 2025, 12:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Aug 04, 2025, 12:32 AM UTC

    We are continuing to monitor for any further issues.

  7. resolved Aug 04, 2025, 12:36 AM UTC

    This incident has been resolved.