Aurora Solar incident

Issue affecting SDK

Critical Resolved View vendor source →

Aurora Solar experienced a critical incident on August 3, 2022, lasting 3h 36m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2022, 10:51 PM UTC
Resolved
Aug 04, 2022, 02:28 AM UTC
Duration
3h 36m
Detected by Pingoru
Aug 03, 2022, 10:51 PM UTC

Update timeline

  1. investigating Aug 03, 2022, 10:51 PM UTC

    We are currently experiencing some issues with the Client SDK resulting in SDK not loading, we are currently investigating the issue.

  2. investigating Aug 04, 2022, 12:10 AM UTC

    We are continuing to investigate the issue.

  3. identified Aug 04, 2022, 12:44 AM UTC

    We have identified the root cause and are continuing to implement a fix.

  4. monitoring Aug 04, 2022, 01:08 AM UTC

    A fix has been implemented and we are currently monitoring the results closely.

  5. resolved Aug 04, 2022, 02:28 AM UTC

    This incident has been resolved.