Aurora Solar experienced a critical incident on August 23, 2022 affecting Aurora Solar App and Aurora Simulations and 1 more component, lasting 3h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 23, 2022, 11:43 PM UTC
Some users are currently experiencing intermittent issues connecting to the Aurora platform. This is due to a wider DNS issue which is affecting one of our upstream hosting providers. We are currently working to mitigate the issue while monitoring the situation with our provider.
- identified Aug 24, 2022, 12:18 AM UTC
We are continuing to work on mitigating this issue.
- monitoring Aug 24, 2022, 12:37 AM UTC
We are currently in partial recovery from this outage. Customers can expect to see some degree of continued impact which should alleviate over the next several hours. We will continue to provide regular updates on the progress of recovery as information becomes available.
- monitoring Aug 24, 2022, 02:22 AM UTC
We are continuing to monitor for any further issues and will provide an update once operations are fully restored.
- resolved Aug 24, 2022, 03:41 AM UTC
This issue is now resolved.