Aurora Solar incident

Issues with Nearmap failing to load

Critical Resolved View vendor source →

Aurora Solar experienced a critical incident on March 20, 2023 affecting Aurora Solar App and Aurora Simulations and 1 more component, lasting 2h 52m. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2023, 05:44 PM UTC
Resolved
Mar 20, 2023, 08:36 PM UTC
Duration
2h 52m
Detected by Pingoru
Mar 20, 2023, 05:44 PM UTC

Affected components

Aurora Solar AppAurora SimulationsAurora API

Update timeline

  1. investigating Mar 20, 2023, 05:44 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 20, 2023, 06:14 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 20, 2023, 07:10 PM UTC

    We are continuing to investigate this issue.

  4. identified Mar 20, 2023, 07:55 PM UTC

    The issue has been identified and a fix is being implemented.

  5. resolved Mar 20, 2023, 08:36 PM UTC

    This incident has been resolved for new projects in Aurora. For any previously-created projects that are continuing to face this issue, please refresh the project and the design will default to Google HD or Google imagery (depending on what is available). Please reach out [email protected] if you have any questions.