Aurora Solar incident

Irradiance failing to load

Critical Resolved View vendor source →

Aurora Solar experienced a critical incident on May 11, 2023 affecting Aurora Solar App and Aurora Simulations, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2023, 09:00 PM UTC
Resolved
May 11, 2023, 09:52 PM UTC
Duration
51m
Detected by Pingoru
May 11, 2023, 09:00 PM UTC

Affected components

Aurora Solar AppAurora Simulations

Update timeline

  1. investigating May 11, 2023, 09:00 PM UTC

    We are currently investigating this issue.

  2. identified May 11, 2023, 09:19 PM UTC

    We have recovered the irradiance functionality in the app but are still seeing some issues changing simulation settings in v2. If you have access to the legacy version of the app, you may be able to use it as a workaround. We will continue to work on this issue until it is fully resolved and will continue to update you via this ticket.

  3. resolved May 11, 2023, 09:52 PM UTC

    This incident has been resolved.