Aurora Solar incident

Issues with Nearmap, irradiance, and performance simulations

Major Resolved View vendor source →

Aurora Solar experienced a major incident on April 4, 2024 affecting Aurora Solar App and Aurora Simulations and 1 more component, lasting 4h 25m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2024, 09:05 PM UTC
Resolved
Apr 05, 2024, 01:30 AM UTC
Duration
4h 25m
Detected by Pingoru
Apr 04, 2024, 09:05 PM UTC

Affected components

Aurora Solar AppAurora SimulationsAurora API

Update timeline

  1. investigating Apr 04, 2024, 09:05 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 04, 2024, 09:12 PM UTC

    We have identified an issue with a third-party vendor that is impacting Nearmap, irradiance, and performance simulations. We are working with our engineers to monitor this situation and will continue to keep you updated.

  3. resolved Apr 05, 2024, 03:11 AM UTC

    This incident has been resolved.