Aurora Solar incident

Simulation not working and unable to save designs

Major Resolved View vendor source →

Aurora Solar experienced a major incident on August 16, 2024 affecting Aurora Simulations, lasting 4h 52m. The incident has been resolved; the full update timeline is below.

Started
Aug 16, 2024, 07:13 PM UTC
Resolved
Aug 17, 2024, 12:06 AM UTC
Duration
4h 52m
Detected by Pingoru
Aug 16, 2024, 07:13 PM UTC

Affected components

Aurora Simulations

Update timeline

  1. investigating Aug 16, 2024, 07:13 PM UTC

    Currently, we are experiencing an issue where simulation is not working and unable to save the designs. Our Engineering teams are investigating and we will provide an update as soon as possible.

  2. investigating Aug 16, 2024, 10:27 PM UTC

    We are continuing to investigate this issue and will update as soon as we find the source of this issue. Thank you for your patience and understanding.

  3. identified Aug 16, 2024, 11:19 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Aug 16, 2024, 11:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 17, 2024, 12:06 AM UTC

    We appreciate your patience. The issue regarding the saving of designs and the execution of simulations has now been resolved.