Aurora Solar incident

Shading data is failing to retrieve through API

Major Resolved View vendor source →

Aurora Solar experienced a major incident on September 2, 2024 affecting Aurora API, lasting 8h 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2024, 06:28 PM UTC
Resolved
Sep 03, 2024, 02:48 AM UTC
Duration
8h 19m
Detected by Pingoru
Sep 02, 2024, 06:28 PM UTC

Affected components

Aurora API

Update timeline

  1. investigating Sep 02, 2024, 06:28 PM UTC

    Currently, we are experiencing an issue where Shading Data are failing to be retrieved via API. Our Engineering teams are investigating and we will provide an update as soon as possible.

  2. identified Sep 02, 2024, 09:17 PM UTC

    Our Engineering Team has identified the issue, and they are currently working on a fix. We will provide an update as soon as possible. Thank you for your patience as we resolve this matter.

  3. monitoring Sep 03, 2024, 02:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 03, 2024, 02:48 AM UTC

    This incident has been resolved. Thank you for your patience and understanding.