Aurora Solar incident

Philippine-based users may experience degradation performance in accessing/loading Aurora.

Minor Resolved View vendor source →

Aurora Solar experienced a minor incident on September 10, 2024 affecting Aurora Solar App, lasting 2h 35m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2024, 02:15 AM UTC
Resolved
Sep 10, 2024, 04:50 AM UTC
Duration
2h 35m
Detected by Pingoru
Sep 10, 2024, 02:15 AM UTC

Affected components

Aurora Solar App

Update timeline

  1. investigating Sep 10, 2024, 02:15 AM UTC

    Please bear with us as we check this issue on the platform.

  2. identified Sep 10, 2024, 02:33 AM UTC

    Our team was able to confirm that the issue is caused by a third party partial outage and only Philippine-based users are affected.

  3. monitoring Sep 10, 2024, 03:21 AM UTC

    Our team has identified that the issue is due to certain Internet Service Providers (ISPs) in the Philippines exhibiting poor connectivity to our servers.

  4. resolved Sep 10, 2024, 04:50 AM UTC

    We have observed significant improvement in the platform for Philippine-based users and it appears the issue with the ISPs has now been resolved. We will now close this issue. We appreciate your patience and collaboration in this matter.