Aurora Solar incident

Sales Mode Edit Proposal Template not working

Minor Resolved View vendor source →

Aurora Solar experienced a minor incident on September 20, 2024 affecting Aurora Solar App, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2024, 11:55 PM UTC
Resolved
Sep 21, 2024, 12:47 AM UTC
Duration
52m
Detected by Pingoru
Sep 20, 2024, 11:55 PM UTC

Affected components

Aurora Solar App

Update timeline

  1. investigating Sep 20, 2024, 11:55 PM UTC

    We have been informed that non-admin users are currently unable to utilize the Edit Proposal Template/Slide Button in Sales Mode. We appreciate your patience as we investigate this matter further.

  2. identified Sep 21, 2024, 12:02 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 21, 2024, 12:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 21, 2024, 12:47 AM UTC

    The issue with the Edit Proposal Button in Sales Mode has now been resolved. Thank you for your patience and collaboration. Have a great rest of your day!