Aurora Solar incident

Performance Simulation not working

Major Resolved View vendor source →

Aurora Solar experienced a major incident on April 4, 2025 affecting Aurora Simulations and Sales Mode and 1 more component, lasting 4h 45m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2025, 08:23 PM UTC
Resolved
Apr 05, 2025, 01:08 AM UTC
Duration
4h 45m
Detected by Pingoru
Apr 04, 2025, 08:23 PM UTC

Affected components

Aurora SimulationsSales ModeDesign Mode

Update timeline

  1. investigating Apr 04, 2025, 08:23 PM UTC

    We are currently experiencing an issue where the simulation is not working and is returning an error. Our Engineering team is investigating, and we will provide an update as soon as possible.

  2. identified Apr 04, 2025, 08:35 PM UTC

    We’ve identified that the issue is being caused by a temporary disruption with PVWatts. Our Engineering team is actively working on a solution, and we will provide further updates as progress is made.

  3. monitoring Apr 04, 2025, 09:15 PM UTC

    Our engineers have already deployed a fix. Monitoring the status.

  4. monitoring Apr 04, 2025, 10:56 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 05, 2025, 01:08 AM UTC

    This incident has been resolved