AudioEye experienced a critical incident on February 20, 2023 affecting Customer Portal, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Portal
Update timeline
- investigating Feb 20, 2023, 10:25 PM UTC
We’re experiencing a service outage with logging into the portal. Our team is currently working to restore the service. We apologize for any inconvenience. All users may be affected. Next update in 15.
- investigating Feb 20, 2023, 10:31 PM UTC
We’re experiencing a service reduced availability with token based auth into the Audioeye customer portal that is impacting some of our customers. Our team is currently working to remediate the issue. We apologize for any inconvenience. Next update at 2:40 PST.
- resolved Feb 20, 2023, 10:51 PM UTC
Login service has been restored. You should now be able to login to the AudioEye portal.