AudioEye incident

Intermittent page load errors in customer portal

Minor Resolved View vendor source →

AudioEye experienced a minor incident on March 9, 2023 affecting Customer Portal, lasting 6h 30m. The incident has been resolved; the full update timeline is below.

Started
Mar 09, 2023, 08:58 PM UTC
Resolved
Mar 10, 2023, 03:28 AM UTC
Duration
6h 30m
Detected by Pingoru
Mar 09, 2023, 08:58 PM UTC

Affected components

Customer Portal

Update timeline

  1. investigating Mar 09, 2023, 08:58 PM UTC

    We're experiencing an issue with intermittent page load errors in the customer portal and are currently looking into it. As we investigate, refreshing the page appears to solve the issue for most users.

  2. identified Mar 09, 2023, 11:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 10, 2023, 12:36 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 10, 2023, 03:28 AM UTC

    This incident has been resolved.