AudioEye incident

Degraded Performance

Minor Resolved View vendor source →

AudioEye experienced a minor incident on February 21, 2024 affecting Customer Portal and API and 1 more component, lasting 2d 5h. The incident has been resolved; the full update timeline is below.

Started
Feb 21, 2024, 05:43 PM UTC
Resolved
Feb 23, 2024, 11:35 PM UTC
Duration
2d 5h
Detected by Pingoru
Feb 21, 2024, 05:43 PM UTC

Affected components

Customer PortalAPIAudioEye ServicesPartner API

Update timeline

  1. investigating Feb 21, 2024, 05:43 PM UTC

    We are currently investigating an issue causing degraded performance for AudioEye's portal and services.

  2. investigating Feb 21, 2024, 05:44 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 21, 2024, 06:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 23, 2024, 11:35 PM UTC

    The incident has been resolved