AudioEye incident

Systems Maintenance from 03/06/24 05:00:00 UTC to 03/06/24 07:00:00 UTC

Major Resolved View vendor source →

AudioEye experienced a major incident on March 4, 2024 affecting Customer Portal and API and 1 more component, lasting 1d 13h. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2024, 11:11 PM UTC
Resolved
Mar 06, 2024, 01:07 PM UTC
Duration
1d 13h
Detected by Pingoru
Mar 04, 2024, 11:11 PM UTC

Affected components

Customer PortalAPIAudioEye ServicesPartner API

Update timeline

  1. monitoring Mar 04, 2024, 11:11 PM UTC

    Beginning 03/06/24 05:00:00 UTC (3/05 9pm PST) we will be performing system maintenance and our customer portal, website, and partner APIs will experience an outage until 03/06/24 07:00:00 UTC (3/05 11pm PST). The AudioEye JavaScript, remediation delivery, and reporting will be unaffected by this outage.

  2. monitoring Mar 05, 2024, 07:27 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Mar 06, 2024, 01:07 PM UTC

    This incident has been resolved.