AudioEye experienced a minor incident on September 11, 2024 affecting AudioEye Services, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
AudioEye Services
Update timeline
- identified Sep 11, 2024, 05:48 PM UTC
We are aware of an issue with AudioEye's Visual Toolkit styles being enabled regardless of user action on some sites. Our teams have identified the root cause and are working to correct the issue. At this time, we do not have an estimated time of resolution. We will share updates once we know more, and we apologize for any inconvenience this may be causing you or your customers.
- identified Sep 11, 2024, 05:49 PM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 11, 2024, 06:14 PM UTC
A fix has been implemented and this issue is now resolved.