AudioEye experienced a minor incident on May 1, 2025 affecting Customer Portal, lasting 3h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Portal
Update timeline
- investigating May 01, 2025, 04:41 PM UTC
We are investigating reports of broken links and SSO failures on the audioeye portal. A rollback is being initiated.
- investigating May 01, 2025, 05:04 PM UTC
Fixes have been applied and we are working on restoring remaining functionality.
- investigating May 01, 2025, 06:21 PM UTC
We are continuing to investigate this issue. We are aware of intermittent issues with Partner authentication through portal.
- resolved May 01, 2025, 08:35 PM UTC
The Audioeye Portal is now fully operational.