pingoru pingoru AudioEye had 6 outages in the last 2 years totaling 19h 24m of downtime, averaging 0.2 incidents per month.
There were 6 AudioEye outages since May 1, 2025 totaling 19h 24m of downtime. Each is summarised below. Incident details, duration, and resolution information.
On October 21, the PHP project disclosed two critical security vulnerabilities. One AudioEye service uses PHP, and we’ve updated it to a patched version. We’ve found no evidence of exploitation, and no action is needed from customers. If you have questions, contact AudioEye support or your account team.
We are aware of an issue affecting historical reporting data in our Trends (Beta) feature and are actively working to restore it. This does not affect live site scanning or accessibility monitoring. We will post updates as restoration progresses.
The historical reporting data used in the Trends (Beta) feature has been restored.
During a planned migration of the Springtime CMP toolbar to new infrastructure, the aegis.audioeye.com and aegis.audioeye-services.com domains experienced approximately 4 minutes of DNS unavailability while DNS records were manually transferred to a new Cloudflare Pages deployment. Service was restored once the DNS update completed, and no further impact was observed.
During a scheduled deployment of CDN rules, we unintentionally triggered a cache purge. The resulting traffic spike overwhelmed our backend systems, causing server errors for approximately 0.5% of requests between 17:56–18:04 UTC. Our on-call team detected the issue within minutes and restored capacity by scaling backend resources.
This incident has been resolved.
We are investigating reports of broken links and SSO failures on the audioeye portal. A rollback is being initiated.
Fixes have been applied and we are working on restoring remaining functionality.
We are continuing to investigate this issue. We are aware of intermittent issues with Partner authentication through portal.
The Audioeye Portal is now fully operational.