Attentive incident

Widespread Access Issue

Critical Resolved View vendor source →

Attentive experienced a critical incident on October 20, 2025 affecting Campaigns and Creative Serving and 1 more component, lasting 14h 57m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 06:45 AM UTC
Resolved
Oct 20, 2025, 09:43 PM UTC
Duration
14h 57m
Detected by Pingoru
Oct 20, 2025, 06:45 AM UTC

Affected components

CampaignsCreative ServingEvent CollectionJourneysLink ResolutionReportingMessage SendingTest Messages

Update timeline

  1. identified Oct 20, 2025, 03:34 PM UTC

    Due to an issue with one of our upstream providers Attentive has temporarily paused message sending and showing signup units, and reports cannot be downloaded. Some pages in the application may also be slow to respond. We are working on addressing the issue.

  2. identified Oct 20, 2025, 03:42 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 20, 2025, 08:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 20, 2025, 09:43 PM UTC

    This incident has been resolved.