Atlassian incident · via Jira Service Management

Jira - Work Item transition failures

Notice Resolved View vendor source →

Atlassian experienced a notice incident on September 1, 2026 affecting Jira Service Management Web and Service Portal and 1 more component, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 10:11 AM UTC
Resolved
Sep 01, 2026, 11:44 AM UTC
Duration
1h 32m
Detected by Pingoru
Sep 01, 2026, 10:11 AM UTC

Affected components

Jira Service Management WebService PortalOpsgenie Incident FlowOpsgenie Alert FlowOpsgenie Incident FlowOpsgenie Alert FlowJira Service Management Email RequestsAuthentication and User ManagementPurchasing & LicensingSignup

Update timeline

  1. monitoring Sep 01, 2026, 10:11 AM UTC

    We have identified the root cause of the issue impacting Jira Work Item transitions and have applied a fix. We are currently seeing signs of recovery and will continue to monitor. We will provide the next update in the next 1 hour, or sooner if there is a material update.

  2. resolved Sep 01, 2026, 11:44 AM UTC

    On 1st Sept 2026, between 04:22 UTC to 10:59 UTC, some Jira users may have experienced service disruptions. The issue has now been resolved and the service is operating normally for all the customers.